What Industry Professionals Have Said About

Convention Sales and Services

"I have found Convention Sales and Services to be both an excellent textbook for my students, and I have recommended it as a professional reference book for my colleagues in the field of convention sales and service for many years. It is well organized, includes very useful teaching support materials and the students have found it to be very valuable." Elizabeth A. Dale, University of Massachusetts

"The authors are to be congratulated for this new edition. It is most up-to-date and provides a fundamental knowledge base on sales and services in the convention business. The textbook is well organized and easy to read.  Further, the global approach the authors have taken is an added dimension in this new edition." K.S. (Kaye) Chon, Ph.D., Hong Kong Polytechnic University

"Convention Sales and Services is the most complete and up-to-date textbook that I have come across in my 35 years in the hotel industry. The 18 chapters are full of pertinent information, not just for students being introduced to the industry but also for seasoned professionals as well. Anyone seriously interested in advancing his or her career in today's hotel industry who does not read this book will, in my opinion, be less successful in reaching his or her full potential."  Neil W. Ostergren, CHSE

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